Welcome to Youtomee! We aim to provide you with exceptional service and a seamless delivery experience. Please read through our delivery policy to understand how we handle shipments of our luxury products.

Shipping Methods
We offer several shipping options to ensure your convenience and satisfaction:

Standard Shipping:

This option typically delivers within 15 business days.
Express Shipping: For expedited delivery, choose our
express shipping
option, which delivers within 7 business days.
Processing Time
Orders are processed within 1-3 business days from the date of purchase.

Shipping Charges
Shipping costs are calculated at checkout based on your location and the chosen shipping method. We may offer free shipping promotions during specified periods, so keep an eye out for these special offers.

Order Tracking
Once your order is confirmed and shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment through our website or the courier’s tracking portal.

Delivery Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.

International Shipping
For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. These charges may vary and are determined by the customs office of the respective country.

Delivery Exceptions
While we strive for timely deliveries, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may affect delivery times. We appreciate your understanding in such rare cases.

Order Issues
If you encounter any issues with your order or delivery, please contact our customer service team within 2 days of the estimated delivery date, and we will assist you promptly.